ABDELHAG ABDELWAHAB

Business Development Manager

Abu Dhabi, Al Mazyon Street 99/1

Profile summary

Experienced healthcare professional with over five years in international patient services and healthcare administration. Skilled in patient relations, service coordination, and team leadership, with a proven track record of enhancing patient satisfaction and operational efficiency in healthcare settings. Fluent in Arabic, English, and Tamil, bringing valuable multilingual communication skills.

Career highlights

Spearheaded Pharmaceutical Service Campaigns: Led campaigns to promote pharmaceutical services globally, achieving a 25% increase in client engagement.

Enhanced Patient Experience Initiatives: Coordinated international patient services and streamlined processes, leading to improved patient experience.

Key skills

Skills
Microsoft Office Suite (Word, PowerPoint, Excel)Patient Service CoordinationInternational Patient RelationsCustomer SatisfactionHealthcare Campaign ManagementCommunicationTime ManagementRelationship BuildingAttention to DetailProblem SolvingSalesforce/CRM ManagementData Analytics & Visualization (Tableau, Power BI)Financial Acumen (Budgeting, Forecasting, P&L)Negotiation & Persuasion

Professional experience

Business Development ManagerAug 2021 - Present
Medinok Health Care Pvt. Ltd | Puducherry

- Led global business development, overseeing operations in key markets including Sudan and South Sudan. - Spearheaded campaigns to promote pharmaceutical services globally achieving 25% growth in client engagement. - Established and maintained strategic partnerships to drive market penetration and expand business reach in targeted regions.

  • Led global business development, overseeing operations in key markets including Sudan and South Sudan.
  • Spearheaded campaigns to promote pharmaceutical services globally achieving 25% growth in client engagement.
  • Established and maintained strategic partnerships to drive market penetration and expand business reach in targeted regions.
IPS Coordinator (International Patient Service)Jan 2020 - May 2021
Agarwal Eye Hospital | Chennai

- Coordinated international patient services, managing patient onboarding and crossndepartmental communication. - Improved patient experience through streamlined service processes.

  • Coordinated international patient services, managing patient onboarding and crossndepartmental communication.
  • Improved patient experience through streamlined service processes.
Deputy Manager of IPS DepartmentSep 2017 - Nov 2018
Prashant Fertility and Research Center | Chennai

- Led a team to manage international patient relations with a focus on patient satisfaction. - Assigned targets and guided the team to enhance customer engagement and service efficiency.

  • Led a team to manage international patient relations with a focus on patient satisfaction.
  • Assigned targets and guided the team to enhance customer engagement and service efficiency.
IPS Coordinator (International Patient Service)Apr 2016 - Aug 2017
SIMS Hospital | Chennai

- Assisted in organizing patient services for international clients, enhancing patient satisfaction and retention.

  • Assisted in organizing patient services for international clients, enhancing patient satisfaction and retention.

Education

Bachelor's DegreeJan 2014
Nandha Arts And Science College, Bharathiar University